Smackcoders Refund Policy: Your Assurance
At Smackcoders, ensuring your satisfaction is our utmost priority. Please carefully review our updated refund policy for assurance of a smooth and informed purchasing experience.
Before making the purchase
- Trial Purchases: Making a purchase as a trial is not allowed in any case and such refund claims are not entertained. We strongly advise you to use our demo and trial option to test the features before making the purchase. Even our free product (if available) can be used to understand the basic functionalities.
- Preparation is key: The product may need minimum knowledge, understanding, and training for expected results. Kindly plan your purchase well ahead and avoid last-minute decisions.
- Verification steps: Ensure to verify the product page, minimum requirements checklist like version compatibilities, supported features, 3rd party plugin and their addons which can be accessed from product and related pages.
Kindly note that a refund is too costly for us. So contact our presale support before the purchase, if you have any special requests or technical clarification.
Before claiming a refund
If you are experiencing any issues contact our support to seek assistance. In most cases, we can assist you with a working solution, as issues may differ from person to person. You have 30 days from the date of purchase to seek assistance and resolve any issues promptly.
How to create support
You can create a support ticket from the inbuilt support form from the product or simply email the issues in detail to [email protected] You will get an email acknowledgement with link details of the ticket created. You can reply to the email to keep the ticket thread updated. For timely and effective support we always suggest below
- Check our FAQs, documentation, and knowledge base for any available solutions
- Try to explain and add detailed information about your issue
- Add required snapshots, hosting details, and a sample of source files
- You can also refer to the documentation link and sample file details(specific to the plugin) which you verified
- When sending a support message, kindly include your preferred mode of communication for fast and effective support.
About the Products and Licenses
Primarily there are 2 types of products available.
1. WordPress Products
If you are experiencing any issues contact our support to seek assistance. In most cases, we can assist you with a working solution, as issues may differ from person to person.
2. CRM Products
It is mentioned in all possible ways that our "CRM extensions are licensed for a single domain, ionCube protected, and comes with 1 Year FREE Support & Upgrade".
The refund policy and the processing may differ between these two types of products as we offer different presale solutions for WordPress and CRM products to make sure the product serves your purpose.
2.1 About Product Upgradation
After 1 year, the support and software upgrades will expire for our CRM products, still, you can use the software license for a lifetime. To claim the latest upgraded product and support, you need to pay 20% of the product cost.
2.2 Regarding ionCube
Kindly confirm that your hosting supports ionCube loaders, the version, and the method, or get support to enable it for your account before the purchase. A refund claim due to not being able to use ionCube is not eligible as the product can be used by simply changing the host.
Refund eligibility is contingent on meeting any of the following criteria:
The product is not performing in the way it should be or "not as described"
If the product doesn’t work in your instance we can always support you in fixing the issue, kindly cooperate with our agents with the requested information for a timely resolution.
Note:
Our products are tested only in a standard environment and listed as supported 3rd party products and supported for the same. There may be conflicts due to customization, unknown 3rd party products, etc. which should be resolved from your side.
The product is "not as described"
- Cross-check our product description, documentation, feature comparison checklist, etc. before claiming a refund.
We keep updating them frequently based on our development, testing, and support experience. Features that are not listed as supported by the product are not supported by default. If the features mentioned as supported do not work as expected we can always assist you to make it work for you. Otherwise, it is eligible for a refund.
In the case of CSV importer plugin editions, users should take responsibility for the source file if it is not exported by our product. Source files like CSV or XML which have validation or such errors are not supported. We can always help you in fixing errors and format, but to make it compatible you should follow the relevant sample/example files.
Product support is promised but not provided
We are committed to supporting all our valuable customers to solve any product-related issues under certain terms as explained further. It is clear that our support is limited to our product features as mentioned and promised on our website. We cannot guarantee a solution/support for any issues arising out of our products.
Issues that are not covered (if they meet the below criteria):
- Environmental issues, server-side restrictions & hosting issues
- In certain localhost environments
- License validation or fatal errors to missing ioncube loaders
- Conflict because of any customizations,
- Issues/warnings due to other installed plugins/module
- Source files issues like poorly formatted CSV files, validation errors, etc.
- No proper access as requested to debug the instance (if possible) or
- Not agree to work in a common test instance (if you don't have one we can create it) to reproduce the issues for a solution
In the above cases, we can try to help you achieve the goal without breaking the above policy based on your cooperation.
Note that the refund request you initiate should include detailed information about the product issue you are claiming for a refund along with necessary supporting media proofs such as screenshots, or screen-recorded videos.
The product has a security vulnerability
If the product contains a security vulnerability (rare cases) it can be fixed/patched by updating the product. Otherwise, refunds are eligible.
is buggy, or not resolved in time
If the product is buggy and our technical support cannot resolve the issues even after proper access to the development environment to test the case, the refund can be eligible after confirming the same with the Smackcoders developer team.
Refunds are not eligible for
Developer Edition.
- A product you buy works well as defined and is not a buggy one.
- If the reason is that the product is not fit for your needs. All product information & features are available in detail on our website and any questions should be clarified before the purchase.
- If the product works well as expected but it is not working for your specific need/case, even after proper support from us.
- Due to delays because of fatal errors inactivation due to the wrong domain or PHP version provided in the order. We can reissue the licensed product but this will be processed manually. Therefore, delays such as these can’t be blamed.
- Refunds will not be processed for violations of the terms and conditions outlined. Any attempt to resell our product without prior knowledge or consent is strictly prohibited and will result in being added to the blacklist.
The user should ensure that a reasonable time is available for product activation, support, etc., as some cases need to be solved after evaluating a complete instance. So in such cases, no deadlines can be specified for such delays as it is not a direct product issue. Anyhow, we can support you to some extent as far as the requested details are provided without any hesitation, restrictions, or delays.
We have mentioned all the details above to ensure that our customers are well-informed about our policy. We aim to prevent any misuse of the policy, and we appreciate your understanding.
If you have any questions about our refund policy or privacy policy , please send us an email at [email protected]
*** This refund policy can be changed at any moment without any prior notice. We recommend you check this Agreement periodically for changes. For further inquiries, please contact the webmaster
