Table of Contents
Product reviews are a powerful feature in WooCommerce that acts as social proof which influences people to make purchase decisions and also enhances the trust in your product/brands. When you are planning to move to a new website or update your store, maintaining these reviews is crucial. What if the review goes like hundreds and thousands? Handling these can consume more time and prone to errors.
In this guide, we’ll see how to import and export WooCommerce product reviews using a reliable plugin like WP Ultimate CSV Importer. From what to how we’ll cover everything in this blog you want to know about WooCommerce product reviews. We’ll explain each process step-by-step so you can easily understand product review management. By the end of this article, you’ll have the know how to efficiently handle WooCommerce product reviews.
What is WooCommerce Product Reviews?
Product reviews in WooCommerce are feedback provided by the users based on their experience with the particular product. These reviews are submitted and shown on the product pages in your store. It typically includes star ratings, written comments, and videos or photos of the product in use.
Reviews are essential for any eCommerce website, providing social proof that can influence people to make purchase decisions. By default, WooCommerce has a review system that allows customers to leave ratings and comments, which contributes to the overall user experience on your site. These reviews not only help to boost sales but also improve SEO by adding new and relevant content to your product pages.
WP Ultimate CSV Importer Pro
Get Ultimate CSV/XML Importer to import data on WordPress faster, quicker and safer.
How to Set Up Product Reviews in WooCommerce?
Setting up product reviews in WooCommerce is straightforward and it takes a few simple steps to activate it on your store.
- First, visit your WordPress dashboard and go to WooCommerce > Settings > Products tab.
- Move to the Reviews section below and ensure that the “Enable product reviews” option is enabled. If not, then enable it.
This setting allows customers to leave reviews on your products. You can also configure additional options, such as allowing only verified customers to leave reviews or enabling star ratings on reviews. Make sure to save the changes. Once these settings are in place, your customers can start leaving feedback on your product pages, helping you gather valuable insights and improve your offerings.
How to Manage Product Reviews?
Managing product reviews in WooCommerce involves moderating the customer’s feedback to ensure quality and relevance.
To manage reviews,
- Login your dashboard and locate WooCommerce > Products > Reviews. Whenever a new review is posted by a customer in your store, it’ll be shown in this area.
- Here, you can approve, delete, or mark reviews as spam.
WooCommerce also allows you to tweak reviews, which can be useful if a customer requests changes. It’s essential to regularly monitor reviews by visiting your site’s dashboard to maintain a positive brand image and plan to act quickly to customer feedback, whether it’s to thank them for positive reviews or address any issues raised in a negative review.
How to Import Product Reviews into WooCommerce?
Importing product reviews into WooCommerce is useful when migrating from another platform. To import reviews, you can use a plugin like WP Ultimate CSV Importer. WP Ultimate CSV Importer free now lets you import reviews to your WooCommerce from CSV/XML and relate them with the corresponding products. Start by preparing your import file with the review data. Include necessary fields like product ID, review content, and rating. Then, upload the file through the importer plugin.
You need to choose ‘fresh import’ option for new records import and the post type ‘reviews’ from the dropdown.
When configured, it will take you to the mapping page. Note that based on the field mapping the data will be imported. So careful to assign fields here. In the widget assigned separately for product reviews, map all the fields inside it. It shows a normal dropdown mapping template, if you want to drag and drop interface, switch to the Drag ‘n’ Drop mode.
Before continuing to the next step, save the mapping to use this template next time.
Start the import. This will start to bring in bulk reviews you’ve added in your import file inside the Reviews page in WooCommerce.
If you’ve decided to update reviews assigned to products, just follow the steps similarly to import. Except for these two steps:
- Choose ‘update content’ instead of fresh import.
- When you run the import, you will choose the import button. But here you need to choose update after selecting the field like ID to update reviews based on it.
How to Export Product Reviews from WooCommerce Store?
Exporting product reviews from your WooCommerce store is essential especially when you need a backup or migrate it to another store. You can use WP Ultimate CSV Importer’s free export plugin to export review data.
On the plugin’s dashboard, click Export.
There choose the post type ‘WooCommerce Reviews’. It will show the total count of reviews ready for export. You can reduce the count by using the filters export option.
Configure the file name and its format (CSV, XML, etc.). Also, the filters if needed.
Once set, you can export the data by clicking export and then download. The file will include all relevant review information, such as customer name, related product ID, rating, and review content. This exported file can be stored securely on your local and can be imported into another WooCommerce store or platform, ensuring that your valuable customer feedback is preserved.
Conclusion
WooCommerce reviews for products are more than just comments. They are the voices of your customers, a testament to your brand’s credibility, and a key factor in driving sales. Whether you’re transferring reviews, refreshing your store, or simply backing up your customer reviews, WP Ultimate CSV Importer can manage these large volumes of reviews. With this step-by-step guide, you’ll have the knowledge to manage product reviews. By preserving and showcasing these authentic voices, you not only maintain trust but also build a stronger connection with your site audience, ensuring that your WooCommerce store thrives with genuine, positive customer experiences.
